Last updated: 27 October 2026
By accessing or using the Service, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including vendors, administrators, and end-users.
We provide a WhatsApp Business API platform including messaging, broadcasting, AI chatbots, automation, CRM, analytics, and related services. We act as a technology provider enabling businesses to communicate with their customers via the official WhatsApp Business API.
You must provide accurate and complete information during registration. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old and have the legal authority to bind your organization to these terms.
You agree to comply with WhatsApp's Business Policy, Commerce Policy, and Business Messaging Policy at all times. This includes not sending spam, obtaining proper opt-in consent before messaging customers, using approved message templates, and not sending prohibited content (adult, gambling, weapons, etc.).
You agree not to: send unsolicited messages (spam), harass or abuse contacts, send illegal or harmful content, violate intellectual property rights, attempt to reverse engineer the platform, use the service for fraudulent activities, or exceed your plan's messaging limits without upgrading.
Paid plans are billed monthly or annually as selected. All payments are non-refundable except as required by law. We reserve the right to change pricing with 30 days notice. Failed payments may result in service suspension. WhatsApp conversation charges are separate and billed based on Meta's pricing.
Your use of the Service is also governed by our Privacy Policy. You are the data controller for customer data processed through our platform. You must ensure you have proper consent to collect and process customer data via WhatsApp.
We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by Meta/WhatsApp infrastructure, third-party services, or force majeure events.
The Service, including all code, design, documentation, and branding, is owned by the company. You retain ownership of your data and content. White-label licenses grant limited branding rights as specified in your plan agreement.
Either party may terminate at any time. Upon termination, your access will be revoked and data retained for 30 days before deletion. We may suspend or terminate accounts that violate these terms, WhatsApp policies, or applicable law without prior notice.
To the maximum extent permitted by law, the company shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
These terms are governed by the laws of India. Any disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in India.
We may update these terms from time to time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.
At ATOM WHATSAPP, we aim to provide reliable WhatsApp Business communication, automation, marketing, and customer engagement services. Please read the following policy before purchasing any subscription or service. Subscription Payments * All subscription and service payments made through our website are processed securely through our authorized payment gateway. * By completing a purchase, you agree to the applicable plan, pricing, and subscription terms displayed at the time of payment. Refund Eligibility * Refund requests may be considered in cases such as: * Duplicate payment due to a technical or payment-processing issue. * Payment deducted but the subscription/service was not activated due to a technical issue. * Any other exceptional case approved by ATOM WHATSAPP after reviewing the transaction. Non-Refundable Payments * Once a subscription has been activated and the service has been used, the subscription fee is generally **non-refundable**. * Refunds will not normally be provided for change of mind, unused features, lack of usage, or failure to use the service during the subscription period. Cancellation * Customers may cancel their subscription at any time. * Cancellation will prevent future renewal where applicable, but it does not automatically qualify the customer for a refund for the current subscription period. Refund Request * To request a refund, please contact our support team with your registered email address, transaction/order ID, payment date, and reason for the request. * Each refund request will be reviewed individually. Refund Processing * If a refund is approved, it will be processed through the original payment method wherever possible. * The time taken for the amount to appear in your account may depend on the payment provider or bank. ### Failed or Reversed Transactions * If your account is debited but the transaction fails or the service is not activated, please contact us with the transaction details. * After verification, the amount will be refunded or the service will be activated, as applicable. Contact Us **ATOM WHATSAPP** *Email:support@atomwhatsapp.com](mailto:support@atomwhatsapp.com) * Refund decisions are subject to verification of the transaction and the circumstances of the request. * We reserve the right to reject requests that do not meet the conditions of this policy.